Longhorn Auto Works LLC (dba “Dripping Auto Pros”)
Effective Date: September 4, 2026
1. Who We Are
This Privacy Policy explains how Longhorn Auto Works LLC, doing business as Dripping Auto Pros (“Longhorn Auto Works,” “we,” “us,” or “our”), collects, uses, and protects information when you visit www.drippingautopros.com (the “Site”) or communicate with us by phone, text message (SMS), or email.
- Business address: 1034 Canyon Bend Drive, Building C, Dripping Springs, TX 78620
- Phone: (512) 829-7000
- Email: info@drippingautopros.com
2. Information We Collect
We may collect the following types of information:
- Contact information you provide through our website forms or chat widget, such as your name, phone number, email address, and details about your vehicle or service request.
- Communications data, including the content of text messages, emails, or phone calls you exchange with us.
- Automatically collected information, such as IP address, browser type, device information, and pages visited, typically gathered through cookies or similar technologies (e.g., analytics or advertising tools).
We do not knowingly collect information from children under 13.
3. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule services (detailing, ceramic coating, paint protection film, paint correction, window tint, and related services).
- Send appointment reminders, service updates, and requested follow-ups.
- With your separate marketing consent, send promotional offers, discounts, and event announcements by text message or email.
- Improve our website, services, and customer communications.
- Comply with legal obligations and protect against fraud or misuse of our services.
4. SMS / Text Messaging Program
By submitting your phone number through our website form or chat widget and checking the applicable consent checkbox, you may opt in to receive text messages from Longhorn Auto Works LLC (dba Dripping Auto Pros). We offer two separate types of SMS consent:
- Non-marketing (transactional) messages — appointment reminders, quote follow-ups, and service updates related to your own inquiry or service.
- Marketing messages — special offers, discounts, and event promotions, sent only if you separately opt in to marketing texts.
Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Text messaging opt-in consent and your phone number will not be shared with third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
Our Site may use cookies, pixels, and similar technologies to operate the chat widget and quote form, remember your preferences, and measure the performance of our advertising (for example, Google Ads). You can control cookies through your browser settings; disabling cookies may limit some website functionality.
6. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (for example, our customer relationship management and text messaging platform, website hosting provider, and payment processors), under obligations to protect your information.
- Legal or regulatory authorities when required by law, or to protect our rights, property, or safety.
We do not use purchased, rented, or third-party affiliate lead lists to send text messages, and SMS opt-in data collected through our Site is not shared with third parties for their own marketing purposes.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices
- Text messages: Reply STOP to opt out at any time, or contact us at the phone number or email above.
- Email: You may unsubscribe using the link in any marketing email.
- Cookies: You may adjust your browser settings to limit cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent revision. Continued use of our Site or services after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
Longhorn Auto Works LLC (dba Dripping Auto Pros)
1034 Canyon Bend Drive, Building C
Dripping Springs, TX 78620
Phone: (512) 829-7000
Email: info@drippingautopros.com
